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Warranty Policy

Helping you create a better home & better life

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Product Warranty Period Scope of Warranty Warranty Service
Washing Machine* 2 years Labour, parts & transport On-Site
Washer Dryer 2 years Labour, parts & transport On-Site
Dryer ** 2 years Labour, parts & transport On-Site
Dishwasher 2 years Labour, parts & transport On-Site
Refrigerator** 2 years Labour, parts & transport On-Site
Mini Fridge*** 2 years Labour, parts & transport On-Site
Microwave Oven 2 years Labour, parts & transport Table Top- Carry-In
Built-in- On-Site
Oven 2 years Labour, parts & transport On-Site
Cooker 2 years Labour, parts & transport On-Site
Coffee Machine 2 years Labour, parts & transport On-Site
Hob 2 years Labour, parts & transport On-Site
Hood 2 years Labour, parts & transport On-Site
Air Purifier 1 years Labour, parts Carry-In

Additional Warranty Coverage

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Product Particulars Additional Warranty Period Scope of Warranty Out of Scope
Washing Machine Models with Direct Drive and Inverter Motor* 8 years Motor Labour, transport & additional parts
Refrigerator Models with Inverter Compressor** 8 years Compressor Labour, transport, refrigerant & additional parts
Refrigerator Mini Bar Fridge*** 3 years Compressor Labour, transport, refrigerant & additional parts
Dryer Models with Inverter Motor
****HSCX90424 & HSCX90421
8 years Motor Labour, transport & additional parts

Terms and Conditions (Read Now)

Eligibility for Warranty

1. Please refer to Table set out above for the Warranty Period, Scope of Warranty, Warranty Service, Additional Warranty (only for selected Product types and Additional Warranty Period) and Scope of Additional Warranty applicable to your Whirlpool product.

2. This warranty only applies to products manufactured by or for Whirlpool that can be identified by the original “Whirlpool” trademark, trade name or logo affixed to them, and LOCALLY purchased from authorised Singapore dealers of Whirlpool (“Products”).

3. To be eligible for coverage under this Warranty, (i) you must register the Product by logging on to www.whirlpool.com.sg within fifteen (15) days of the date of purchase of the Product; and (ii) show valid proof of purchase as and when required by Whirlpool and/or a Whirlpool Authorized Service Centre. Please note that Products which are not registered in accordance with the terms and conditions herein contained and/or where valid proof of purchase is not available, or if available, has been altered or is illegible, then the said Product shall be deemed to be outside the coverage of this warranty.

4. This Warranty is only valid in Singapore, and the Product is not eligible for any international warranty service.

5. This Warranty is valid only to the person registered as the owner of the Product on the website and for Product whose serial and/or model number corresponds with the Product Installation Location specified at the website.

6. This Warranty is not assignable and/or transferrable.

Warranty Period

7. The specified Warranty Period for the Product is valid from the date of purchase of the Product and the Product is warranted against defects in quality and materials under normal, non-commercial use.

8. After expiry of the initial Warranty Period, the Additional Warranty (where applicable) shall apply only in respect of the Product types and the Scope of Additional Warranty, as specified in the website under Warranty Policy.

9. The Warranty will automatically terminate upon the expiry of the Warranty Period as calculated from date of purchase as stated in the invoice for the Product (or the Additional Warranty Period, where applicable) even if the Product may not be in use for any time during the Warranty Period (or the Additional Warranty Period, where applicable) for any reason whatsoever, including any technical breakdowns, and any time taken for any repairs or replacements of parts for the Product and transit time, whether under this Warranty or otherwise shall not be excluded from the Warranty Period (or the Additional Warranty Period, where applicable).

Obtaining Warranty Service

10. To make a claim in respect of a Product covered under this Warranty, the customer must call the dedicated Whirlpool Customer Service Hotline (6250 6888), email to helpdesk_sg@whirlpool.com or visit the website and lodge a service request.

11. No service request shall be considered as eligible under the Warranty unless it is made via the Whirlpool Customer Service Hotline or the other options mentioned above.

12. No service request made to any dealer, retailer, distributor, shopkeeper, trade partner, etc. shall be deemed to constitute a service request made to Whirlpool.

13. Whirlpool shall not be liable for any service request that has not been made via the Whirlpool Customer Service Hotline or the other options mentioned above.

14. A service request may only be made during Whirlpool’s standard operating hours from 9:00 AM to 5:30 PM, only from Monday to Friday (excluding Public Holidays), unless otherwise notified by Whirlpool.

Warranty Service

15. Whirlpool may conduct diagnostic tests on the Product to determine the cause of failure or defect. Whirlpool’s decision on all claims, including without limitation whether there is a defect in the Product, the cause of failure / defect, validity of the warranty, and what remedy is to be provided, shall be conclusive and you agree to abide by such decision.

16. Whirlpool’s obligation under the warranty shall be limited to rectifying or removing the defect and making the Product functional by repair of the defective part or replacement of the defective part with a functional part in respect of the Product (“Warranty Service ”), during the Warranty Period (or the Additional Warranty Period, where applicable).

17. Repair or replacement of a Product may involve the use of functionally equivalent refurbished or reconditioned Products or parts.

18. For Products that are covered under this Warranty, any replaced Product or part thereof, or the fully refunded Product, shall become the absolute property of Whirlpool.

19. For Products with On-site warranty service, Whirlpool reserves the right to charge transportation charges per trip for each service visit made where Whirlpool determines that the malfunction in the Product is not due to any defect in the Product.

20. Whirlpool may at its sole discretion agree to repair an Out of Warranty Product, on the condition that you pay an appropriate service fee for the repair. Repairs for Out of Warranty Products carry a three (3) months warranty from the date of completion of service for the: (a) parts repaired/replaced, and (b) same fault for which the repair was conducted.

21. Time for Warranty Service – Warranty Service shall only be provided during Whirlpool’s standard operating hours, unless otherwise notified by Whirlpool.

22. Whirlpool shall make reasonable efforts to inform you in the event that the time required for Warranty Service is likely to exceed one (1) month of date of service request.

23. Place of Warranty Service – Warranty Service will be provided on-site (i.e. customer location) or at the location of a Whirlpool Authorized Service Centre, depending on the type of warranty covering the Product.

24. All servicing, repairs and replacement of any parts in respect of a Product must be performed by a Whirlpool Authorized Service Centre. Unauthorised repairs or replacement of any parts of a Product may cause the Warranty to become void.

Limited Scope of Warranty

25. This Warranty is only applicable to Products in their original configuration, design and specifications. Unless otherwise provided herein, this Warranty coverage does not and will not apply to any consumables, non-functional parts, accessories that are used in conjunction with or to enhance the performance of the covered Product. For more information, please see the section on ‘ Limitation of Coverage’ below.

26. Any cases of missing part(s), faults and/or defects which do not conform to the Product specification, invoice ("Defects") which can reasonably be discovered through visual inspections on the date of purchase or immediately thereafter must be reported within seven (7) days of date of purchase by calling on Whirlpool customer service hotline (6250 6888), failing which, no Defects will be deemed to be present at the time of purchase. Claims relating to such Defects must be supported in writing by, or processed through, the authorised dealer or retailer where you have purchased the Product [within the above mentioned 7-day time limit].

27. For the avoidance of doubt, minor imperfections within design specifications that do not materially alter the functionality of the Product are not considered a Defect for the purposes of this Warranty.

28. Any services outside the scope of this Warranty would be chargeable. Whirlpool also reserves the right to decline to provide Warranty Service where the Product is obsolete, no longer deemed serviceable or replaceable for any reason.

29. Products not reasonably accessible or which cannot be safely accessed will be deemed to be outside the cover of this Warranty.

30. In the case of Products serviced or inspected at a Whirlpool Authorized Service Centre, the Product must be collected within three (3) months from the date of notification that the servicing or inspections is complete. Whirlpool may dispose of any Product which remains uncollected after three (3) months, without further notice to you, in any way that Whirlpool deems fit and Whirlpool may also claim any damages from you including any costs for the storage of the Product after the three (3) month period. Whirlpool further reserves the right of lien for any unpaid charges arising from the servicing or inspection of the Product.

31. Whirlpool shall not be liable for any losses or damages howsoever arising, including without limitation any loss or damage arising from or in connection with delays, loss of use, loss of revenue, loss of profits, loss of opportunity, loss of business, loss of goodwill, loss of reputation, failure to realise savings or other benefits, loss of use of the Product or any associated equipment, loss of or damage to other property due to the malfunction or defect of the Product, costs of substitute equipment, loss due to downtime cost, and costs of recovery.

32. To the fullest extent permitted by law, the Warranty expressly provided herein is the sole and exclusive warranty provided in connection with the Product and no other warranties, representations, endorsements or conditions of any kind, whether oral, written, express, implied or statutory, including without limitation any implied warranties of quality, merchantability or fitness for a particular purpose, and warranties against hidden or latent defects, are provided. In so far as any warranties cannot be excluded, such warranties shall be limited to the terms of this Warranty and for the Warranty Period expressed herein.

33. You agree and acknowledge that Whirlpool’s exclusions and limitations of liability are reasonable in the circumstances.

34. This Warranty gives you specific legal rights, and is not intended to limit, modify, take away from, disclaim, exclude or suspend any mandatory warranty requirements provided or non-excludable statutory rights you may have under the law.

35. Whirlpool reserves the right to vary, modify or change the terms and conditions herein due to change(s) in availability of services, Products and/or spare parts or for the purposes of complying with applicable policies, rules, regulations and law, with or without notice.

36. Whirlpool’s decisions regarding all matters concerning this Warranty shall be final and binding.

37. This Warranty is governed under Singapore law.

LIMITATION OF COVERAGE - this warranty does not cover

I. Any Products purchased outside Singapore.

II. Damage, fault or failure due to alteration or repairs made by anyone other than Whirlpool or a Whirlpool Authorized Service Centre, or the use of supplies and accessories in connection with the Product other than those manufactured by Whirlpool.

III. Damage, fault or failure due to causes beyond Whirlpool’s reasonable control including, but not limited to, repairs necessary due to operator negligence, improper installation, damage caused by spillage of foods/liquids, wrong usage of electrical supply and voltage, abnormal voltage, excessive heat, dust, corrosive surroundings, chemical reaction, failure to maintain the Product, failure to operate or use the Product according to instructions, accident, mishandling, misuse, tampering, vandalism, theft, fire, lightning, flood, wind, freezing, power failure, static, normal wear and tear, pests, vermin, foreign matter entering the Product, inadequate or excess power supply, unusual atmospheric conditions, or acts of war or acts of God.

IV. Products that are leased, rented, used exceeding normal limits, used continuously and/or subject to abuse, unreasonable, abnormal or extreme operations.

V. Any Product which serial number or warranty seal has been removed, erased, defaced, altered, tampered or is illegible.

VI. Cosmetic damage including scratches, dents, chips, and other damage to the appliance finishes unless such damage results from defects in materials and workmanship and is reported to Whirlpool within 7 days of purchase

VII. Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive environments including but not limited to high salt concentrations, high moisture or humidity or exposure to chemicals.

VIII. Service to correct improper product maintenance or installation, installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing (i.e. house wiring, fuses or water inlet hoses).

IX. Products which are second hand sets, Products sold "AS IS", "REFURBISHED", "Open Set" or "Display Sets" or bearing similar notations.

X. Non-functional Product parts such as, but not limited to, plastics and finishes.

XI. Consumables. Consumables are defined as any part or component of an expendable nature and/or any item that is designed to be consumed (wear out) during the life of the Product, regardless if it is consumer replaceable or not and whether such consumables originate from Whirlpool. CONSUMABLE ITEMS INCLUDE WITHOUT LIMITATION, REPLACEMENT PARTS, GAS REFILLS, REFRIGERANT AND OTHER MISCELLANEOUS MATERIALS FOR THE PRODUCT, INSTALLATION MATERIALS, WHICH INCLUDE WITHOUT LIMITATION, INLET/OUTLET HOSES, INSULATION MATERIALS, COPPER PIPING, PVC PIPING AND ELECTRICAL WIRING. All costs relating to labour, transportation of any Consumable in relation to the Product shall be chargeable.

XII. Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim, decorative panels, flooring, cabinetry, islands, countertops, drywall, etc.) that interfere with servicing, removal or replacement of the product.

XIII. Service or parts for appliances with original model/serial numbers removed, altered or not easily determined. The cost of repair or replacement under these excluded circumstances shall be borne by the customer.

XIV. General maintenance, password reset assistance, routine servicing and cleaning, updating/upgrading of software, installation of software or applications, product demonstration, or any other service other than repair or replacement of defective part(s) of a Product.

Copyright 2019 @ Whirlpool Southeast Asia Pte. All Rights Reserved.