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Terms of Use

Welcome to www.whirlpool.com.sg (Website) owned and operated by Whirlpool South Asia Pte.("we", "us" and "Whirlpool").

User Agreement

  1. By accessing and/or using the Website, you accept these Terms and agree to be bound by them, and an agreement is formed between us and you.
  2. These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of the website following any amendment of these Terms will represent an agreement by you to be bound by these Terms as amended. We recommend you review the Terms for amendments each time you use the website and before placing any Order. Whilst we are under no obligation to do so, should we choose to provide you with notice of amended Terms, you agree to receive email notification of the amendments from us or our third party.

Whirlpool takes certain industry-accepted precautions to secure the Website or portions thereof. However, you agree that such precautions do not guarantee that use of the Website is invulnerable to all security breaches, nor does Whirlpool make any warranty, guarantee, or representation that use of the Website is protected from all viruses, worms, Trojan horses, and other vulnerabilities.



When you access the Website, We may collect the following information:

Some portions of the Website may require that you provide your personal information. Personal information refers to all and any information relating to you (including, but not limited to your name, contact number, email address and mailing address) obtained by us via your access to or use of this Site.

We may use your personal information for planning, research, design and marketing of services, rendering of services, delivery of products bought by you on the Website, assistance to law enforcement, government or regulatory agencies, or complying with any applicable laws or any order of court.

Any information disclosed in the public areas of the Website (such as message boards and forums) becomes public information. You should exercise caution when disclosing your personal information in this way.

Please review our Privacy Policy, which also governs your use of Website for further details.

Guests and Registered Users

  1. You may access and/or use the Website as a guest or as a member.
  2. To become a member of the Website, you must provide your name and address, telephone number, a valid email address and nominate a password. If you do not provide accurate and complete details we may not be able to activate your membership or supply goods or services to you. You agree to keep your membership details current at all times by accessing your account via the website or by contacting us.
  3. You will receive an email from us as soon as practicable after you create your membership account.
  4. We only permit one registration per email address.
  5. You must not use another member’s account without permission.
  6. You must keep your password secure as you are responsible for any activity on your account. You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your password or account.
  7. If you forget your password you may click on the relevant link located on the website and we will email you a new password, or you may contact us.
  8. We reserve the right to terminate a member’s account without notice for any reason whatsoever including without limitation, if you have breached or we suspect you have breached these Terms of Use.

Legal Capacity

  1. You must be eighteen (18) years of age or over to register as a member of the Website or purchase goods or services from the website.
  2. Any Order and/or purchase made by you using this Website is an acknowledgement by you that:

Whirlpool reserves the right to take legal action and seek compensation from the parent or guardian of a minor who causes an Order to be placed, for any loss or damage of any kind Whirlpool may suffer as a result of a transaction entered into by a minor.

Content Posted on Website

You understand and acknowledge that you are responsible for any content that you post or transmit on or through the Website. 

You agree not to cause, nor knowingly allow others to cause, any nuisance or inconvenience, whether to Whirlpool or any of its customers or users of the Website by any means which may interrupt, damage or impair in any way the Website.

You agree to use the Website in a manner consistent with all applicable laws and regulations. Specifically, you will not use the Website to post, transmit, distribute, link to, or solicit content that:

Whirlpool shall have the right (but not the obligation) in its sole discretion to monitor, refuse or remove any content that is available via the Website. Without limiting the foregoing, Whirlpool shall have the right to remove any content that violates these Terms of Use or is otherwise objectionable.

Save as for information Whirlpool is required to keep confidential by applicable law and expressly agreed by us, you agree to grant to Whirlpool a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sublicense, reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit on the Website (such as message boards, forums, member profiles, yellow pages, or other features that allow users to post information that will be accessible by the public or the user population generally) by all means and in any media now known or hereafter developed. You also grant to Whirlpool the right (though you acknowledge and agree that Whirlpool shall not be so obliged) to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against Whirlpool for any alleged or actual infringement or misappropriation of any proprietary right in your communications to us.


Order" means an offer made by you in response to an invitation to treat made by Whirlpool via the Website.  You may only buy Products on Website if you register for a user account. All Orders submitted to Whirlpool through the Website are subject to our acceptance. Once an Order has been accepted by Whirlpool, no cancellation of that Order is valid unless you receive our written communication permitting the cancelled Order.

  1. You should carefully review the details, specification of the products and any accessories, offers before placing the Order. Unless otherwise stated, accessories shown in any image of goods are not included in the price
  2. Representations of goods or services for sale made by Whirlpool via the Website do not constitute an offer to sell but an invitation to treat.
  3. You and Whirlpool may enter into a contract for the sale and supply of goods or services by you making an offer via the Website to purchase goods at the price advertised on the Website by:
    • Placing an electronic Order for the goods or services using the Website.
    • You confirm the Order details in accordance with the procedure on the Website.
    • You making payment in full (plus any applicable delivery and handling charges) as directed by the customer service representative.
    • The acceptance of that offer by Whirlpool

  4. You acknowledge that the transmission of your offer or the confirmation of any payment, made through an electronic instruction may not be received by Whirlpool for reasons beyond either parties' reasonable control including but not limited to, electronic failure, mechanical, software, computer, or telecommunications failure, or the omission or failure of third party Website providers or systems. To the fullest extent permitted by law, Whirlpool is not liable to you in any way for any loss or damage of any kind, however caused, arising directly or indirectly in connection with the transmission of an electronic instruction through the Website, or any failure to receive an electronic instruction for whatever reason. Whirlpool may treat an electronic instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions, or to verify the accuracy and completeness of such electronic instructions.

For any details regarding the dispatch, delivery and other details pertaining to your Order please contact us.


While making payments to place an Order you may be redirected to the secure website of a payment gateway service provider. All actions on the website of such payment gateway service provider are subject to the terms and conditions of such provider. To the extent permitted by law, we will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by you where a credit card, debit card or a payment wallet account is fraudulently used or is used in an unauthorised manner.

If there is a problem with your payment (for example, if your credit/debit card transaction is declined), we may contact you to make alternative payment arrangements. You will be liable for all debt collection costs where you fail to make payment for any order when payment is due. 

Delivery, Installation and Disposal

  1. Our deliveries are scheduled between 09.00 - 17.30 of the week, Monday to Friday. We would strive to provide a seamless delivery experience and would keep you updated on the progress of your order. Should you require any clarification please feel free to write to heldesk_sg@whirlpool.com or call us at +65 6250 6888.  Whirlpool does not accept any responsibility or liability for delivery failures or delays by our third party delivery contractors.  
  2. It is your responsibility to inspect your goods when you take delivery of them. You will be required to note any damage on the delivery documentation which is presented to you by the carrier for signature. In all other cases you will be required to notify us in writing of any damage on delivery or shortages within seven (7) days of delivery. We will not be liable for any damage on delivery to any of the goods unless we are notified within the time period specified above.
  3. Standard installation would be provided by our trained professional on payment of specified charges. Any cost of modifications or organizing for re-wiring for electrical outlets, modifications to cabinets or countertops involving more than normal alterations to accommodate a slight size difference in appliances etc have to be carried out by the customer. Charges incurred in securing estimates from plumbers,electricians, carpenters and other outside sources are the responsibility of the customer.
  4. Installation by any other non-authorised third party will lead to warranty of the product being void. Please refer to the warranty terms and conditions of the product. 
  5. Title and risk in the goods passes to you upon delivery of such goods to you after full payment has been received by Whirlpool.
  6. Disposal services are offered by us on payment of $30. Please tick the relevant box during the checkout process to avail the services.

Cancellation, Exchanges, Refund and Return

In accordance with the Consumer Protection (Fair Trading) Act, Whirlpool reserves the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery. Any request for product exchange or refund would be dealt in accordance to ‘Lemon Law’ applicable in Singapore and  establishment of the fact that the said product failed to conform to contract or are of unsatisfactory quality or performance standards at the time of purchase.   


  1. To the fullest extent permitted by law (and without limitation to any other provision of these Terms), Whirlpool, and each of its related entities, exclude all liability to you or anyone else for any and all loss or damage of any kind (however caused or arising) relating in any way to the Website (or any goods or services purchased on the Website) including, but not limited to, loss or damage you might suffer as a result of:
    • errors, mistakes or inaccuracies on the Website.
    • you acting, or failing to act on any information contained on or referred to on the website and/or any linked website.
    • personal injury or property damage of any kind resulting from your access or use of the website.
    • any unauthorised access to or use of the Websites secure servers.
    • any interruption or cessation of transmission to or from the Website.
    • any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the website by any third party.
    • the quality or fitness for any purpose of any linked sites.

  2. Without limitation to the foregoing, except as expressly provided in these Terms and to the fullest extent allowed by the law, Whirlpool and its third parties will not be liable for any direct, indirect, special, incidental or consequential damages arising out of your access to or use of the Website or any goods or services purchased on it.
  3. Except as expressly stated in these Terms of Use, we do not give any representations, warranties or undertakings in relation to the goods or services on the Website. Any representation, condition or warranty which might be incorporated into these Terms of Use by statute, common law, the law of equity or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that any goods or services are suitable for your purposes
  4. You will at all times indemnify, and keep indemnified, Whirlpool, and each of its related entities, including their directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by any of them arising from any claim, demand, suit, action or proceeding by any person against you or them where such loss or liability arose out of, in connection with or in respect of your conduct or any breach of these Terms of Use.

Limitation of Liability

These terms and conditions set out the full extent of our obligations and liabilities, in respect of the supply of the products and performance of any services in relation thereto, and that there are no other warranties, conditions or terms that are binding on us, except as expressly stated herein. Any warranty, condition or term concerning the Goods which might otherwise be implied or incorporated into these terms and conditions by statute, common law or otherwise is hereby expressly excluded.

Subject to the foregoing, we shall not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability hereunder whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the price of the products paid by you to us.


For any queries and/or raising any complaints regarding the use of this Website; please contact:

By Postal Mail:
Customer Service Officer
9 Tampines Grande, #05-21/22 Asia Green, Singapore 528735
By Email: helpdesk.sg@whirlpool.com

Force Majeure

Whirlpool will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries, banking or credit/debit card fraud.


The failure by Whirlpool to exercise or enforce any right or provision under these terms will not constitute a waiver of such right or provision. Any waiver of any provision under these terms will only be effective if it is in writing and signed by Whirlpool.

Governing Law

The courts in Singapore will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website or any Order placed on the website, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These Terms are governed by Singapore law.

Copyright 2019 @ Whirlpool Southeast Asia Pte. All Rights Reserved.