How much detergent do I need for each load?
This depends on the hardness of your water and the soil in your clothing. Softened water requires quite a bit less detergent than hard water-yet the more soiled the clothes, the more detergent you need to clean them. See the instructions on the detergent package for specific guidelines. If soap suds remain at the end of the cycle, you are probably using too much detergent.
When is a pre-wash program necessary?
Only when your laundry is very dirty.
What causes those fuzzy balls on some clothing?
Many synthetic clothes shed small fibres that ball up and cling to the clothes. Remove these "pills," if you like, with a fuzz-removing device that is available from many department stores. Overloading your washer can make this condition worse.
What is aqua-stop?
Aqua-stop will shut off the water supply when more than the required amount of water passes in case of a leakage.
Where does the lint from my washer go?
If your washer doesn't have a lint filter that you manually clean, the lint goes down the drain. This is usually safe for both city sewers and septic systems.
Why do some clothing dealers suggest washing clothes inside out?
In the washer, the clothes often turn inside out during the agitation cycle. Turning the clothes inside out first may be easier on the clothing. It helps limit abrasion on the "good" side of the fabric, reducing "pilling" and extending the life of some fabrics such as corduroy. In addition, any embroidery, decals, and so on are better preserved. It should not affect the performance of the cleaning action to have the clothes inside out during wash.
How do I install the washing machine?
- Remove packaging and check that the accessories and supplied parts are all present.
- Remove the transport bolts.
- Remove the protective film from the control panel.
- Move the appliance without lifting it by the worktop.
- Install the appliance on a solid and level floor surface, preferably in a corner of the room.
- Make sure that all four feet are stable and resting on the floor and then check that the washing machine is perfectly level (use a spirit level).
- Connect the water supply inlet hose.
- Connect the drain hose to the siphon or hook it over the edge of a sink by means of the "U" bend supplied.
Why is low sud detergent the only type of detergent to use in my washer?
Why low sud detergent is required:
HE High Efficiency detergent is specially formulated to work with low-water wash systems. Your washer uses less water than traditional machines. With less water, the wash action can create too much sudsing when regular detergent is used. With HE detergent, there will be significantly fewer suds produced.HE detergent provides the right amount of suds for the best performance in high-efficiency washers.
HE detergent can be purchased at larger chain grocery stores and other retailers. HE detergent is available in liquid, powdered and fragrance-free formulas. Look for the HE symbol on the box or bottle. Tablet HE detergents are not recommended because they do not dissolve well in washer dispensers.
Look for this symbol on the bottle or box.
The use of HE detergent can avoid potential problems such as:
- Poor cleaning results.
- Detergent residue left on clothing.
- Washer odor due to sudsing residue.
- Wet clothes at the end of the cycle due to slow spin speeds and poor draining due to excess suds.
- Leaking due to excess suds.
- Extended cycle times or excessive water usage due to the washer trying to remove the suds with extra rinses.
- Washer error codes.
Washer will not start?
Is the power cord plugged into a grounded 3 prong outlet?
Plug power cord into a grounded 3 prong outlet.
Are you using an extension cord?
Do not use an extension cord.
Has a household fuse blown, or has a circuit breaker tripped?
Check to see if a household circuit breaker or Ground Fault Circuit Interrupter (GFCI) outlet has tripped. If so, reset the circuit breaker or Ground Fault Circuit Interrupter. If the washer is on a fuse box, check to see if a fuse has blown and replace it, if necessary. If the problem continues to occur, call an electrician.
Are both the hot and cold water faucets turned on?
Turn on the water. Check the household faucets to see if the hot and cold water faucets are turned on. Make sure to open both faucets completely for proper fill.
NOTE: Both hot and cold water must be connected to the washer and turned on. The washer will not operate properly with only one incoming source of water.
Is the water inlet hose kinked?
Straighten the water inlet hoses.
Are the water inlet valve screens on the washer clogged?
Turn off the water and remove the inlet hoses from the washer. Remove any accumulated film or particles. Reinstall hoses, turn on water and check for leaks.
Is the washer in a normal pause in the cycle?
The washer pauses for about 2 minutes during certain cycles. Allow the cycle to continue. Some cycles feature periods of tumbling and soaking.
Is the washer door firmly shut?
The door must be completely closed for the washer to operate. The door may look closed, but may not be latched. Open the door and close firmly.
Are the shipping bolts removed?
All four shipping bolts must be removed from the rear of the washer before you operate the washer. Each unit is shipped from the factory with four bolts, which are designed to protect the washer during shipping. Failure to remove all of the shipping bolts, and the four plastic spacers that are with them, can result in noise, vibration, error codes and possible machine damage.
Has a cycle been selected, but Start has not been selected and held for 1 second?
Press and hold Start for 1 second.
Is the Control Locked status light on?
Press and hold the End of Cycle Signal button for three seconds. This will turn off the Control Lock feature.
Is the Delay Wash status light on?
Your washer will start after the selected hours of delay are completed.
Was the door left closed after the last cycle?
The washer door must be opened and closed again to start a new cycle. If the door is not opened between cycles, the washer may not start.
Washer not draining?
Is the Delicates, Silk, Wool, Bulky Items or Hand Washables cycle selected?
Spin speeds can vary by the cycle that is selected. Your washer is designed so that in certain cycles, such as Delicates, Silk, Wool, Bulky Items or Hand Washables, the spin speeds are slower. In those cycles, more water is retained in the load at the end of the cycle to protect the delicate fabrics from shrinking and wrinkling. Select the appropriate cycle based on the fabric being washed.
Was a Low Spin or No Spin option selected?
Select the highest spin speed for the fabric being washed. If low spin or no spin was selected, the washer may not remove enough water from the load.
Were you washing one bulky item, such as a rug, or large blanket?
Consider adding more items to help balance the load during spin. Select Drain/Spin cycle and restart the washer. Your washer is designed to detect an unbalanced load and automatically lower the spin speed appropriately. Unbalanced conditions are more likely to occur with a single, bulky item.
Are excessive suds present?
Use only HE High Efficiency detergent. Using non-HE detergent or more than the manufacturer's recommended amount of detergent can cause excessive suds. The excess suds can cause the washer to run at a reduced spin speed, resulting in very wet loads.
Is the drain hose kinked or drain clogged?
Check that the drain hose is not kinked or clogged. Straighten the hose for adequate water flow. Remove any blockage from the drainpipe or utility sink. Use the U-shaped drain hose form on the drain hose, and secure the drain hose. See the Installation Instructions for details.
Is the end of the drain hose more than 96" (244 cm) above the floor?
The drainpipe (standpipe) height requirements are 96" (244 cm) maximum and 30" (76.2 cm) minimum. Your washer will not be able to pump the water out of the washer adequately if the drainpipe (standpipe) exceeds 96" (244 cm). In this case, the water may flow back into the washer. See the Installation Instructions for details.
Is your outlet voltage low?
Check electrical source or call an electrician.
Leaking water?
Is the washer leaking at the hose connections? Are the gaskets missing from the hoses?
Check to see if the washer is leaking where the inlet hoses are connected to the washer and to the faucet. Check that both ends of both inlet hoses contain the hose washers that came in the parts bag with the washer. Check that all the connections are tight. If necessary, tighten the connections to avoid leaks. See the Installation Instructions for details.
Is the drain hose loose? Are there signs of the household drain backing up?
The drain system can be a source of leaks:
- Check that the household drain is not backing up.
- Check for restricted drains. The sink and drainpipe must be able to carry away 17 gallons (64 L) of water per minute. If clogged or slow, the water can back up out of the drainpipe or sink.
- Check the household plumbing (laundry tub, faucets, drainpipe and water pipes) for leaks.
- The drain hose should be secure, but not sealed, in the drainpipe. Securing the drain hose will prevent it from coming loose from the drain. See the Installation Instructions for details.
Is the dispenser drawer clogged?
A clogged dispenser can block the flow of water through the dispenser and cause water to leak out. Manually remove the dispenser, and clean any remaining detergent or additives that could clog the flow of water through the dispenser. Also, check that the detergent drawer is always completely closed during the cycle. If the drawer is not closed completely, water can leak out onto the floor.
Is the door seal dirty?
A leak can occur if the door seal is dirty. Remove and clean any dirt or deposits around the inner door seal with a damp cloth. The door glass seals against the rubber seal; dirt or deposits can prevent proper sealing and cause leaking.
The door will not open?
Is there water remaining in the washer after the final spin?
If water remains in the washer after the final spin, then the door will not unlock. Select Drain/Spin to remove any remaining water from the washer. The door should unlock at the end of the cycle.
Is the door locked and the Add a Garment light is on?
If the Add a Garment light is on, then the washer door will unlock after pressing the Pause/Cancel button once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add a Garment light is off?
If the Add a Garment light is off, then the washer door will unlock after pressing the Pause/Cancel button twice. The door will not unlock immediately while the cycle is running due to a possible high water level in the washer, high water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and drain before the door will unlock. You will hear the clicking of the door unlocking.
My top-load washer is not draining. What should I do?
Is the drain hose kinked or drain clogged?
Check that the drain hose is not kinked or clogged. Straighten the hose for adequate water flow. Remove any blockage from the drain hose, drainpipe or utility sink. Use the U-shaped drain hose form on the drain hose, and secure the drain hose. See the Installation Instructions for further details.
Is the end of the drain hose more than 96" (244 cm) above the floor?
The drainpipe (standpipe) height requirements are 96" (244 cm) maximum and 39" (99 cm) minimum. Your washer will not be able to pump the water out of the washer adequately if the drainpipe (standpipe) exceeds 96" (244 cm). In this case, the water may flow back into the washer. See the Installation Instructions for details.
Was a Delicate cycle or Low Spin speed selected?
Gentle cycles, like Delicate or Hand Washables, use slow spins to keep fabrics from stretching and wrinkling. Slow spinning also leaves more water in the load. To remove more water, select a cycle that uses high spin speeds. A cycle like Heavy Duty has higher spin speeds and will leave less water in loads.
Were you washing a large load?
The wash load must be balanced and not overloaded. Large or unbalanced loads can cause reduced spin speed and wet clothes at the end of the cycle.
Do you see suds with the problem?
High amounts of detergent can create too many suds. In some cases, the suds can stop the washer from pumping out water and spinning. Always measure detergent and follow the manufacturer's directions for the amount to use. If you have very soft water, use less detergent.
Is the lid open?
If the lid is lifted during a cycle, the machine will stop. To continue the cycle, close the lid and check that the timer knob is pulled out. The lid must be closed during operation for the washer to fill with water, wash, drain, rinse and spin.
Not spinning out enough water?
Is the drain hose kinked or drain clogged?
Check that the drain hose is not kinked or clogged. Straighten the hose for adequate water flow. Remove any blockage from the drain hose, drainpipe or utility sink. Use the U-shaped drain hose form on the drain hose, and secure the drain hose. See the Installation Instructions for further details.
Is the end of the drain hose more than 96" (244 cm) above the floor?
The drainpipe (standpipe) height requirements are 96" (244 cm) maximum and 39" (99 cm) minimum. Your washer will not be able to pump the water out of the washer adequately if the drainpipe (standpipe) exceeds 96" (244 cm). In this case, the water may flow back into the washer. See the Installation Instructions for details.
Was a Delicate cycle or Low Spin speed selected?
Gentle cycles, like Delicate or Handwashables, use slow spins to keep fabrics from stretching and wrinkling. Slow spinning also leaves more water in the load. To remove more water, select a cycle that uses high spin speeds. A cycle like Heavy Duty has higher spin speeds and will leave less water in loads.
Were you washing a large load?
The wash load must be balanced and not overloaded. Large or unbalanced loads can cause reduced spin speed and wet clothes at the end of the cycle.
Do you see suds with the problem?
High amounts of detergent can create too many suds. In some cases, the suds can stop the washer from pumping out water and spinning. Always measure detergent and follow the manufacturer's directions for the amount to use. If you have very soft water, use less detergent.
Is the lid open?
If the lid is lifted during a cycle, the machine will stop. To continue the cycle, close the lid and check that the timer knob is pulled out. The lid must be closed during operation for the washer to fill with water, wash, drain, rinse and spin.
Agitator is loose?
On most models, the top of the agitator moves freely and in only one direction. This is normal. This design pushes load items into the water at the start of a cycle and keeps the load moving during washing and rinsing.
Leaking water from my Top-load washer ?
Is the leaking occurring at the hose connections? Are the gaskets missing from the inlet hoses?
Check to see if the washer is leaking where the inlet hoses are connected to the washer and to the faucet. Check that both ends of both inlet hoses contain the hose washers that came in the parts bag with the washer. Check that all the connections are tight. If necessary, tighten the connections to prevent leaks. Do not over tighten. See the Installation Instructions for details.
Is the drain hose loose? Are there signs of the household drain backing up?
The drain system can be a source of leaks.
- Check that the household drain is not backing up.
- Check for blocked drains. The sink and drainpipe must be able to carry away no less than 17 gallons (64 L) of water per minute.
- If clogged or slow, the water can back up out of the drainpipe or sink.
- Check the household plumbing (laundry tub, faucets, drainpipe and water pipes) for leaks.
- The drain hose should be secure, but not sealed, in the drainpipe. Securing the drain hose will prevent it from coming loose from the drain. See the Installation Instructions for details.
Is the washer level?
If the washer is not level, water can bounce off the top of the basket or the load. If the washer cabinet leans too far forward, the interior basket may also seem to be shifted forward. Check that the two front feet are installed, the washer is level front to back and side to side, and the lock nuts on the feet are tight against the bottom of the cabinet. See the Installation Instructions for details.
With large loads, check that the basket is centered before starting the washer. You can move the basket by pushing on the agitator (center in the washer).
Were you washing a large load?
A large or unevenly distributed load can cause water to bounce off the top of the load or washer basket. Evenly distribute the load in the washer basket and check that the top of the load does not exceed the top row of the basket holes. |
